↩️ Refund & Returns Policy

Last Updated and Effective Date: June 15, 2024

We want you to be completely satisfied with every purchase made at oseamalibu.com. If you are not entirely happy with your order, we offer a simple and transparent return process.

1. Return Period
We offer a 30-day return policy. If you are not satisfied with your first purchase of OSEA products, please let us know; you may request a return or exchange and receive a full refund within 30 days of receiving your items.

We stand behind our OSEA products; if you decide not to keep items from your order, we will cover the return shipping costs.

2. Returns and Exchanges

3. Refund Process
Once we receive your return package and inspect the items, we will process your refund within 7 business days.

Refunds will be issued to your original payment method (e.g., credit card, PayPal, Apple Pay, or Shop Pay). Please note that the time it takes for funds to appear in your account depends on your bank or payment service provider.

4. How to Initiate a Return
To initiate a return, please contact our support team via email ([email protected]) or by calling +1-310-361-0547, providing your order number and the reason for the return. Our customer service representatives will guide you through the next steps and provide the return address.

5. Damaged or Incorrect Items
If you receive damaged or incorrect items, please contact us at [email protected] or +1-310-361-0547 within 10 calendar days of delivery. To expedite the process, please provide photos of the damaged or incorrect items as well as photos of the outer shipping box.